FACT or MYTH: My agents at Peel & Holland will still be available, even if there is a really bad ice storm.

March 2017

FACT! The folks at Peel & Holland take pride in our accessibility for our clients. We are here when you need us. You can call us 24/7 to enter a claim by calling 800.599.8621 or by dialing any of the main office numbers for our four locations (527.8621 for Benton; 247.4852 for Mayfield; 753.4451 for Murray; or 443.2550 for Paducah).

So what should you do in the case of a claim? If you have damage to your home, the most important thing to remember is to try to do whatever is necessary to prevent further damage. For example, if a limb falls and damages your roof, try to cover the damage so ice, snow, and water don’t leak into your home.

Some other things to keep in mind:

  • Stay away from downed power lines
  • Beware that tree limbs or other debris may hide an electrical hazard

If electrical power is cut off, try to follow these helpful tips:

  • Stay inside and dress in warm layers.
  • Close off unneeded rooms.
  • Follow all operating instructions when using an alternative heat source, using fire safeguards and proper ventilation.
  • Stuff towels or rags underneath doors to keep in the heat.
  • Cover windows at night.
  • Cook with a camp stove, fireplace or can of cooking fuel – never with charcoal or other fuels in unventilated areas.
  • If you have a generator, plug appliances directly into it. Never plug a generator directly into your home’s electrical wiring.
  • Disconnect or turn off appliances you were using when the power went off. Leave one light on so you’ll know when service is restored.
  • Avoid opening refrigerators or freezers. Food will stay frozen in a fully-loaded freezer for 36 to 48 hours if the door is closed. In a half-full freezer, food will keep 24 hours.
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